1. All items are non-refundable and non-exchangeable. According to Article 1 of our refund policy, "All items are non-refundable and non-exchangeable." If you request a refund for personal reasons (e.g., not noticing the nature of the order) and claim you are not with our company, we regret that we cannot accept such a refund request.
2. Regarding the nature of the order: Our website clearly states on the product page and during the checkout process that this is a "pre-order," not a stock order. Goods need to be procured from suppliers according to the order, and the entire process takes time. This information is clearly displayed when you place your order; please pay attention.
3. Order cancellation: If we cancel your order, we will refund your payment as soon as possible (excluding interest/tips). Under any circumstances, we reserve the right to refuse or cancel an order at our sole discretion at any time without giving any reason. We reserve the right to refuse to provide any services, goods, and/or delivery services. The final decision rests with us.
4. Delivery service: We use UPS point-to-point express service, which is faster than traditional sea freight, ensuring customers receive their goods quickly.
5. Overseas Shipping Costs: According to our company policy, all overseas shipping costs are borne by the customer.
6. Refund Policy: If the customer chooses not to pay the relevant overseas shipping costs, the payment will not be refunded. We apologize for any inconvenience this may cause.
We recommend that customers carefully confirm the overseas delivery arrangements before placing an order. Once the order is completed, it indicates that you agree to and abide by this statement.
【Disclaimer】Note
According to the "Ordering Terms" and "Product Ownership, Import Documents and Fees" sections of our "Terms of Service," overseas shipping costs are borne by the customer. Therefore, if the customer chooses not to pay this portion of the cost, the related gratuity will not be refunded.
In other words, if the customer does not include a gratuity in the payment, our company can only refund the price of the goods themselves; the gratuity will not be refunded. Please carefully check all fees, including gratuities and overseas shipping costs, before payment. Once the order is completed, it indicates that you agree to and abide by our Terms of Service.
Thank you for your understanding and cooperation.
